HMRC Notice 701/7
Eligible customers pay no VAT
If you are chronically sick or disabled, you can buy qualifying XSTO powered wheelchairs VAT-free. Declare eligibility when you shop — we remove the exact VAT amount at checkout.
How to claim VAT relief
No advance account approval. Claim relief on the product page or in your cart, then check out as normal.
Step 1
Choose your wheelchair
Browse the XSTO range and open any powered wheelchair product page.
Step 2
Declare eligibility
On the product page or in your cart, confirm you qualify and complete the short HMRC declaration.
Step 3
Shop at the VAT-free price
We remove the exact VAT amount automatically at checkout — no discount code and no separate registration wait.
Quick eligibility check
VAT relief applies when a mobility aid is supplied to a chronically sick or disabled person for personal use. You confirm this with a short declaration — name, address, nature of condition and an HMRC eligibility statement. Bentech Medical Ltd may request supporting information and will report suspected fraud to HMRC.
Eligible products
Claim VAT relief on these powered wheelchairs. Accessories purchased separately are not included in the same declaration.
Who qualifies
Under HMRC Notice 701/7, VAT relief can apply when an eligible mobility aid is supplied to a chronically sick or disabled person for their personal or domestic use.
In practice, this means you (or the person you are buying for, where the rules allow) have a long-term illness or disability that affects mobility, and the wheelchair is for personal use — not for business resale.
- You must be chronically sick or disabled as understood by HMRC
- The goods must be for personal or domestic use
- You must make a truthful declaration when you claim relief
- Charities, care homes and businesses should contact us — rules can differ
How claiming works
You no longer need to register a VAT-exempt account and wait for approval before you shop. Eligibility is declared when you buy.
On an eligible product, open the HMRC VAT relief panel, confirm you qualify, and enter your name, email, address and nature of condition. The same declaration can be completed or edited from the cart.
Your declaration is stored with the order line. At Shopify checkout, our VAT relief function removes exactly 20% VAT from qualifying lines (for example, £3,995 inc. VAT becomes £3,329.17).
What you need to declare
You will be asked for the details HMRC expects on a customer declaration. Keep them accurate — a false declaration is an offence.
- Full name
- Email address
- Address
- Nature of your condition (for example, long-term mobility impairment)
- Confirmation that you are eligible under HMRC Notice 701/7 and that the goods are for personal use
Which products qualify
VAT relief on this storefront is available on XSTO powered wheelchairs. Accessories sold separately are not claimed through the same relief toggle.
Prices on product pages default to including VAT. When you complete a declaration, we show the ex-VAT price and the VAT you save.
Important information
Bentech Medical Ltd may request supporting information and will report suspected fraud to HMRC. Order and VAT relief records are retained to meet HMRC requirements.
This page summarises how VAT relief works on mobilityrobot.co.uk. It is not personal tax advice. If you are unsure whether you qualify, contact us before ordering or check the latest HMRC guidance on VAT relief for disabled people.
Ready to shop?
Browse the range, complete your declaration when you add to cart, and see VAT removed at checkout. Prefer to talk it through first? Book a demo or contact the team.