Frequently Asked Questions

The M4 is XSTO's popular smart electric chair featuring self-balancing technology for stability, foldable design for compact storage, adjustable seat height (347–650 mm), 10° slope capability, omnidirectional mecanum wheels enabling 360° rotation, app-based remote control, and detachable 4-module quick disassembly ideal for travel.

Yes! Its robust tyres and powerful motor handle grass, packed sand, and gravel effectively. For loose sand or rough ground, reduce speed to maintain stability.

The M4 supports up to 115 kg (254 lbs) and maintains stable performance within this limit for safe operation.

Under typical daily use (regular speed, moderate terrain), the standard 25.55V 15.5Ah battery provides up to 15 km (9.3 miles) per charge. Full recharge takes approximately 4 hours.

The M4 includes a standard 25.55V 15.5Ah removable battery. For air travel, a compatible lower-capacity airline battery (sold separately) is recommended. While that battery meets most airline requirements, please confirm with your airline before flying.

Within the UK: 3–4 working days with free delivery to mainland addresses. For Scottish Highlands, Northern Ireland, and offshore islands, please contact us for delivery timescales. A tracking number will be emailed after dispatch.

The M4 is covered by the standard XSTO manufacturer warranty: 5 years on the frame and base seat structure, 1 year on electrical and mechanical parts (motors, controller, etc.), and 1 year on the battery.

Yes. If you have a long-term illness or disability, you can purchase the M4 VAT-free. Simply complete a VAT exemption declaration during checkout.

The M4B builds on the award-winning M4 platform with redesigned front wheels and an integrated folding footrest for easier transfers and a tidier folded footprint. It keeps self-balancing control, electric height adjustment (347–650 mm), 10° slope capability, and app-based remote control.

The M4B adds a new front-wheel design and integrated folding pedals. Weight without battery is 55.5 kg (vs 51.5 kg on the M4). Core performance — 115 kg capacity, 15 km range, 6 km/h top speed, and 10° max slope — matches the M4.

The M4B supports up to 115 kg (254 lbs) and maintains stable performance within this limit for safe operation.

Under typical daily use (regular speed, moderate terrain), the standard 25.55V 15.5Ah battery provides up to 15 km (9.3 miles) per charge. Full recharge takes approximately 4 hours.

The M4B includes a standard 25.55V 15.5Ah removable battery. For air travel, a compatible lower-capacity airline battery (sold separately) is recommended. While that battery meets most airline requirements, please confirm with your airline before flying.

Within the UK: 3–4 working days with free delivery to mainland addresses. For Scottish Highlands, Northern Ireland, and offshore islands, please contact us for delivery timescales. A tracking number will be emailed after dispatch.

The M4B is covered by the standard XSTO manufacturer warranty: 5 years on the frame and base seat structure, 1 year on electrical and mechanical parts (motors, controller, etc.), and 1 year on the battery.

Yes. If you have a long-term illness or disability, you can purchase the M4B VAT-free. Simply complete a VAT exemption declaration during checkout.

The M4 Pro is the premium edition featuring a 150 kg weight capacity (vs 115 kg), 26 km range (vs 15 km), 0–20° electric seat tilt, 135° backrest recline, integrated LED turn signals and brake lights, 85 mm obstacle clearance, and a 450–730 mm adjustable seat height for standing-desk compatibility.

Yes. The M4 Pro handles slopes up to 15° safely thanks to its self-balancing gyroscopic system. It also manages grass, packed sand, gravel, and uneven pavements. The 85 mm obstacle clearance lets it roll over door thresholds and small kerbs.

The M4 Pro provides up to 26 km (16 miles) per charge under normal use. A full recharge takes approximately 6 hours. The battery is removable for easy replacement or charging off the chair.

Yes. The M4 Pro features one-button electric folding and can be disassembled into modules for car transport. The heaviest single part weighs approximately 28 kg, making it manageable for most people to lift into a vehicle boot.

Within the UK: 3–4 working days with free delivery to mainland addresses. For Scottish Highlands, Northern Ireland, and offshore islands, please contact us for delivery timescales. A tracking number will be emailed after dispatch.

The M4 Pro is covered by the standard XSTO manufacturer warranty: 5 years on the frame and base seat structure, 1 year on electrical and mechanical parts (motors, controller, etc.), and 1 year on the battery. Free UK mainland delivery is included, and our customer support team is available on 0208 050 4849.

Yes. If you have a long-term illness or disability, you can purchase the M4 Pro VAT-free. Simply complete a VAT exemption declaration during checkout.

Yes. The M4 Pro features an integrated LED safety system with turn signals, brake lights, and ambient lighting for enhanced visibility when driving in low-light conditions or on roads.

Contact our UK support team at sales@bentechmeduk.com or call 0208 050 4849 with your order number and a short description (photo or video where possible). As the official UK distributor, Bentech Medical Ltd manages all warranty claims directly with the manufacturer on your behalf — no need to ship anything overseas.

The EzGo2 is an ultra-lightweight carbon fibre power wheelchair at just 11.5 kg without battery — designed for easy lifting, three-step folding (folded width 26 cm), and indoor-focused use. The M4 series is heavier, self-balancing, and built for outdoor slopes and longer-day versatility.

The frame weighs only 11.5 kg without the battery (battery approximately 2.2 kg). Many users can lift it with one hand for car boots, trains, and home storage.

Maximum user capacity is 136 kg. The 24V 10Ah lithium battery provides up to 15 km range under typical indoor use, with a top speed of up to 4.5 km/h.

It is specified primarily for indoor use, with climbing capacity of about 3° and obstacle clearance of 25 mm+. For steeper slopes, kerbs, and outdoor terrain, the M4 or X12 ranges are a better fit.

Yes. If you have a long-term illness or disability, you can purchase the EzGo2 VAT-free. Complete a VAT exemption declaration during checkout.

When available to order now, estimated delivery is about 2 weeks. You can pay in full or place a 10% deposit; any remaining balance is due before dispatch.

Yes. The X12 uses caterpillar track technology to safely climb and descend stairs at angles up to 40°. The AI-powered system automatically adjusts speed and balance on each step, and a companion can monitor progress via the app.

The X12 is a true all-terrain machine. Beyond stairs, it handles grass, gravel, sand, mud, snow, and steep hills. The dual-track system provides exceptional traction and stability on surfaces that would stop a conventional chair.

The X12 comes with dual 25.2V 25.6Ah batteries providing up to 35 km (22 miles) of range on a single charge. Both batteries charge simultaneously, and the system can operate on a single battery if needed.

The X12 weighs 112.8 kg without battery (X12 Pro: 115.8 kg). It is not designed to be lifted like the M4 series — it is built for all-terrain performance and stair-climbing capability. It can be transported in a suitable vehicle with a ramp or hoist.

When the X12 is in stock, you can buy it for delivery in about 3–4 working days (UK mainland). If it is temporarily out of stock, pre-order is available with an estimated build time of around 10 weeks — pay in full or place a 10% deposit; the remaining balance is due before dispatch. Availability is shown on the product page.

The X12 comes with the robot, 2× batteries, charger, joystick controller, wireless key, user manual, and tool kit. The X12 is app-controlled, so no physical remote control is included.

The X12 Pro adds an electric legrest and electric seat adjustment over the standard X12. Both models share the same 136 kg capacity, 40° stair capability, dual batteries, and 35 km range.

In-stock M4, M4B and M4 Pro: free UK mainland delivery in 3–4 working days. Other in-stock models typically arrive in 5–7 working days. Pre-order items (such as the X12 range) ship when available — estimated delivery is shown on each product page.

Yes. We deliver across the UK and Ireland. Scottish Highlands, Northern Ireland and offshore islands may have extended lead times — contact us on 0208 050 4849 for a delivery estimate before ordering.

Yes. Visit an authorised stockist or book a demo with Bentech Medical Ltd via our demo request form. Many stockists offer in-store demonstrations.

All XSTO wheelchairs include a 5-year frame warranty, 1-year electrical and mechanical parts warranty, and 1-year battery warranty. Bentech Medical Ltd manages all UK warranty claims as the official distributor.

Complete the warranty registration form on our Warranty page with your name, email, order reference, serial number and purchase date. Registration helps us process claims faster.

Bentech Medical Ltd, as the official UK distributor, manages all warranty claims directly with the manufacturer. Contact sales@bentechmeduk.com or call 0208 050 4849.

Yes. If you have a long-term illness or disability, you may purchase eligible mobility aids VAT-free under HMRC rules. Complete a VAT exemption declaration during checkout to claim relief.

During checkout, confirm you have a qualifying long-term illness or disability and provide your name, address and nature of condition. This HMRC declaration is stored with your order.

VAT relief on mobility aids generally applies to eligible individuals. Charities and businesses should contact us for guidance on their specific circumstances.

Yes. Healthcare professionals, care providers and mobility retailers can request a trade quote via our quote request form. A team member will respond within one business day.

Bentech Medical Ltd appoints authorised UK and Ireland stockists. Email sales@bentechmeduk.com with your company details and territory to discuss partnership.