UK support team
Contact us
Product advice, orders, VAT relief, warranty and demos — the Wimborne team is here to help.
Contact channels
Phone0208 050 4849Speak to the UK teamEmailsales@bentechmeduk.comWe aim to reply within one business dayHours
Monday–Friday, 9:00am–5:30pm (UK time)
Closed weekends & bank holidays
Looking for something specific?
These shortcuts get you there faster than a general enquiry.
Send a message
Tell us what you need — include an order reference if you have one. We reply within one business day.
Contact FAQs
Quick answers before you get in touch.
How quickly will you reply?
We aim to respond to phone, email and form enquiries within one business day during Monday–Friday, 9:00am–5:30pm (UK time). Urgent order or warranty issues are prioritised.
Should I call, email or use the form?
Use the form for a written record (include your order reference if you have one). Call for time-sensitive delivery or warranty questions. Email works well for documents, photos or serial numbers.
Can I visit your Wimborne office?
Yes — by appointment. Book a demo or contact us first so we can arrange the right chair and a suitable time. We are at Unit 2 Old Forge Road, Wimborne, Dorset BH21 7RR.
Who do I contact about VAT relief?
Declare eligibility on the product page or in your cart — VAT is removed at checkout. For eligibility questions, see our VAT relief page or mention VAT relief in your message and we will guide you.
How do I track an order or request a return?
Signed-in customers can view orders under Account. For tracking help, returns or damage in transit, contact us with your order reference — or start from our returns policy page.