Shipping policy

At XSTO UK, we are committed to providing fast, reliable, and secure delivery of your mobility products across the United Kingdom.

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Standard UK Mainland Delivery

• Cost: Free on all mobility products. Please note: This excludes accessories when purchased separately.

• Dispatch Time: Orders are usually dispatched within 1–2 working days of payment and VAT exemption confirmation (if applicable).

• Delivery Time: Most orders arrive within 3–5 working days.

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Express Delivery

Need your order faster? Express delivery is available on request.
Please contact us for a tailored quote.

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Deliveries to Northern Ireland, Highlands, Islands & Remote Areas

Additional charges may apply for certain postcodes.
To avoid delays, please contact us before placing your order for a delivery quote and estimated timescales.

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Delivery Process

• Once your order is confirmed, we’ll send you a tracking number so you can follow your delivery.

• Larger items, such as the XSTO M4 Mobility Chair, may be delivered by specialist couriers to ensure safe and secure handling.

• A signature may be required upon delivery.

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International Shipping

We currently deliver within the UK only.
For export enquiries or bulk orders outside the UK, please get in touch with us directly to discuss your requirements.

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Delivery Support

We understand how important your mobility product is. If you have any questions regarding your order, delivery times, or special arrangements, don’t hesitate to contact our friendly team:

Phone: +44 (0) 208 050 4849
Email: support@xsto.co.uk